Here’s are set of safeguards provided by HMD.NG platform to protect customers when they make purchases.
Buyer Protection
Refunds: We ensure that buyers are entitled to refunds if their order doesn’t arrive, arrives significantly different than described, or is damaged during shipping.
-Eligibility Criteria: Refunds may only be available if the buyer raises a claim within 7 days after receiving the product.
– Order Tracking: Orders hmd.ng trackable, ensuring customers can see where their item is at any time.
– Dispute Resolution: Where products are sold by sellers on our platform, we may offer mediation services between buyers and sellers to
resolve disputes.
Damaged or Defective Products
– Returns Policy: If the item arrives damaged, defective, or not as described, the buyer should be able to return the item for a
replacement or refund.
– Return Shipping: Buyers are responsible for the cost of item return, where it’s determined that we initially shipped out a defective or damaged product, the return cost will be refunded.
Non-Delivery or Misdelivery
– Refund for Non-Delivery: Buyers are eligible for a refund if the item never arrives or if it is delivered to the wrong address.
Fraud Protection
– Payment Protection: We offer protection against fraudulent activities such as unauthorized transactions or fake sellers.
– Secure Payment Methods: Customers are encouraged to use secure payment methods like credit cards, cash transfer, or other trusted gateways to avoid fraud.
Cancellation Policy
– Automatic Cancellation: If the we’re unable to ship the product within a defined timeframe, the order may be canceled a, and the buyer refunded.
Conditions of the Policy
– Exclusions: Some items, such as digital products, are not covered by purchase protection.
– Time Limits: The policy might only cover purchases for a limited duration of 15 days after the transaction.
– Geographical Restrictions: Protection is limited to buyers within Nigeria.
Customer Support
Our team usually provides customer support to assist with any issues related to purchase protection, returns, or disputes.